Please email orders@goldfishdistro.com if there are any issues with the product you received and we are more than happy to speak with you.
If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
Customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us
Returns Process:
1) Email us at orders@goldfishdistro.com ASAP to alert us that you will be returning your UNOPENED product within the 7-day return window and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to orders@goldfishdistro.com so we can keep an eye out for your return product.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email orders@goldfishdistro.com.*
**Any return requests outside of the 7-day return window will be assessed a 20% restocking fee.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Goldfish Distro will only accept returns and refunds from purchases made on shop.goldfishdistro.com. Goldfish Distro will not allow returns from a purchase made in a retail store.
